How to: Fix Microsoft Outlook showing wrong contact name in “To” Field

Keywords: Microsoft Outlook, Showing wrong name, Showing wrong email address, To field, Outlook contact name and email address mismatch, Showing incorrect contact name, Microsoft Exchange, Microsoft Office 365

When entering contact’s name in the To field in Microsoft Outlook, it shows correct email address but wrong contact name which can cause confusion.

Microsoft Outlook - To Field (Wrong contact name)
Microsoft Outlook – To Field (Wrong contact name)

Solution

To resolve this issue, we need to remove incorrect “Linked contacts”

1 Click on the correct email address with incorrect name, so that it populates the name to To… field

Microsoft Outlook - To... field
Microsoft Outlook – To… field

2 Double click on the name, a menu will appear

Microsoft Outlook
Microsoft Outlook

3 Click on three dots

Microsoft Outlook
Microsoft Outlook

4 Click on “Link Contacts…”

Microsoft Outlook - Link Contacts...
Microsoft Outlook – Link Contacts…

5 Remove all other contacts except the only correct contact name for that specific contact

Before Modifying

Microsoft Outlook - Linked contacts for (Before Modifying)
Microsoft Outlook – Linked contacts for (Before Modifying)

After Modifying

Microsoft Outlook - Linked contacts for (After Modifying)
Microsoft Outlook – Linked contacts for (After Modifying)

6 Now the issue should be fixed

Note: You need to repeat these steps for each contacts which has this problem.

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