1 Find the IP address for the printer for login to web management page
2 Navigate to “System Settings – Image Send Settings” (Login as Administrator as requested)
3 Navigate to “Scan Settings – Administration Settings”
4 Change the File Naming as you wish, Check to include that part in the file name, un-check to exclude, we can modify the “Text” field as we wish and include in the file name, only only include “Text” part in the file name
If you have a long print queue, but the current default printer is not working, use this trick to redirect the current and future print queue to another working printer.
1 Use key combination Win + R to open run window
2 Enter control printers, press enter
3 Devices and Printers window will show up
4 Right click on the dead printer -> Printer properties -> Ports -> Select another printer which works -> Click on OK button
From now on, the old print queue and future print queue will be processed form the selected new printer, if in a domain setup, it can save you from changing all default printers for all affected users by doing this from the server side.
Sometimes printout can have cutoff issue, which seems like hardware problem, usually vertical or horizontally cutting off.
Make sure the size settings is right from software e.g. Word, printer driver etc.
Make sure paper is placed properly.
Make sure you are using the latest driver for the printer.
If the problem still persists, try to uninstall the driver and reinstall, but using PostScript (or PS) instead of PCL driver if the printer supports it (Some printers only support PCL). It might fix the cutting off issue.
Note: It is always an good idea to download driver and software from official website.
If the issue is still not fixed, the hardware may have some problems.