When copy and paste folders/contacts in Outlook/Office 365 from/to public folders, the following error pops up.
Cannot move or copy folders. Cannot copy folder. A top-level cannot be copied to one of its subfolders. Or, you may not have approriate permissions for the folder. To check your permissions for the folder, right-click the folder, and then click Properties on the shortcut menu.
Your message to IMCEAE[email protected]usprd01.prod.outlook.com couldn’t be delivered.
Your email program is using outdated address information for IMCEAE[email protected]usprd01.prod.outlook.com.
More Info for Email Admins Status code: 550 5.1.11
The recipient email address is a LegacyExchangeDN address, which isn’t used by the Office 365 service. You might see this error if you’ve migrated your organization’s email from on-premises to the cloud, or if your organization has a hybrid configuration and you synchronize your on-premises directory with Office 365. If clearing the recipient Auto-Complete List from the user’s Outlook or Outlook on the web doesn’t solve the problem, try to clear the related LegacyExchangeDN address from your on-premises Active Directory. Then synchronize the directory again.
Keywords: Microsoft Outlook, Showing wrong name, Showing wrong email address, To field, Outlook contact name and email address mismatch, Showing incorrect contact name, Microsoft Exchange, Microsoft Office 365
When entering contact’s name in the To field in Microsoft Outlook, it shows correct email address but wrong contact name which can cause confusion.
To resolve this issue, we need to remove incorrect “Linked contacts”
1 Click on the correct email address with incorrect name, so that it populates the name to To… field
2 Double click on the name, a menu will appear
3 Click on three dots
4 Click on “Link Contacts…”
5 Remove all other contacts except the only correct contact name for that specific contact
6 Now the issue should be fixed
Note: You need to repeat these steps for each contacts which has this problem.
Keywords: Outlook, Office 365, Outlook Freeze, Outlook not responding, Microsoft Outlook
If you have connected Office 365 account in Outlook desktop, you probably will have Outlook freeze issue from time to time. Here is a quick fix might work, if it keeps saying connecting exchange server.
Enable Outlook Cached Exchange Mode
1 Make sure you have enough disk space for downloading all emails from exchange server. (Means your hard drive’s free space should be bigger than your used mailbox size)
1.2 To find out your free local disk space, you need to open file explorer. (In this example, 164 GB free)
1.3 To find out your mailbox usage, you need to open Outlook, click on File from menu bar
2 Have a look on “Mailbox Settings” section, you will see how much space used. (3 GB used in this example)
3 If you have enough disk space, continue. Click on “Account Settings” icon, then click on “Account Settings” from drop down menu
4 Select Click on “Change…” button
5 Check “Use Cached Exchange Mode to download email to an Outlook data file”, Drag the handle to right hand side to make sure all emails will be downloaded, click “Next” button to save settings.
6 Leave Outlook open for awhile (Actual time depends on how big is your mailbox and how fast is your internet connection), so it can download all emails. When finished, you should not have freeze issue anymore.
Note: If you are still experiencing Outlook freeze issue, it can be other factors like plugins etc.