Sometimes printout can have cutoff issue, which seems like hardware problem, usually vertical or horizontally cutting off.
Make sure the size settings is right from software e.g. Word, printer driver etc.
Make sure paper is placed properly.
Make sure you are using the latest driver for the printer.
If the problem still persists, try to uninstall the driver and reinstall, but using PostScript (or PS) instead of PCL driver if the printer supports it (Some printers only support PCL). It might fix the cutting off issue.
Note: It is always an good idea to download driver and software from official website.
If the issue is still not fixed, the hardware may have some problems.